When attempting to add an email address to a client within TriumphPay Audit, you may receive a red banner across the bottom of the page which says "Failed to Update Contact".   



This most frequently happens because the email address is already listed as a contact, but rather than being associated with a carrier/client, it is listed as a General - No Carrier.





To update this contact to a Carrier contact, select Edit.


Click into the drop down box under Select Contact Type and select carrier rather than general.




Add the Carrier / Client Name in the Select Carrier box and Save.




You can then confirm that the email address is visible under the carrier / client intended.


For additional assistance, please submit a ticket to TriumphPay support