When attempting to add an email address to a client within TriumphPay Audit, you may receive a red banner across the bottom of the page which says "Failed to Update Contact".
This most frequently happens either because the email address is already listed as a contact, but rather than being associated with a carrier/client, it is listed as a General - No Carrier, or because the carrier which it is associated has been inactivated.
To update this contact to a Carrier contact, select Edit.
Click into the drop down box under Select Contact Type and select carrier rather than general.
Add the Carrier / Client Name in the Select Carrier box and Save.
You can then confirm that the email address is visible under the carrier / client intended.
For additional assistance, please submit a ticket to TriumphPay support