1. Log In to Client Portal and Update Your Password (If Needed)

Navigate to your Triumph portal and enter your credentials. If necessary, update your password.

2. Select Your Authenticator

If you have not already enrolled in MFA, you will see a pop-up that says “Set Up Security Methods” the next time you log in to your client portal. There are three MFA methods and you only need to choose one:

• Okta Verify: Download the OKTA app, select the + icon, select the organization and then scan the QR code provided in OKTA. It will now show up, and when you attempt to log in, the notification will be pushed to your device.
• Google Authenticator: To use this method, you will need to install the Google Authenticator app. The app does not send a code; you must open the app each time and type the code listed next to the option for Triumph. Setup is easy: simply hit the + icon in the authenticator app, select scan a QR code, and scan the code supplied by OKTA.
• Phone: After entering your phone number, you will be able to request a call code, or a text code after entering your phone number (no extensions). Enter the phone number, it will either call or text the user. The user will then need to enter that code to validate the MFA.

It is important to note that using MFA is a security benefit. However, it may clash with existing processes of multiple users using a single login. You will want to work with your account admin to ensure that all users have access and set up their own MFA for their account.

3. Setting Up MFA Without a Smartphone

If you do not have a smartphone or prefer not to use one, there are several workarounds for setting up MFA:

Non-Smartphone Mobile Phone (Flip Phone)

Select Okta Verify as your Authenticator (see Step 1). Next, select Enter a Code or Phone your security verification method (see Step 2). These methods work with any mobile phone whether it’s a smartphone or not.

Landline Phone

Select Okta Verify as your Authenticator. Select Phone as your security verification method. Verification calls are made by an automated system, so please ensure that your landline phone receives calls directly and does not require an extension.

Tablet/iPad

Select Google Authenticator as your authenticator. Download the Google Authenticator app from the App Store or Google Play Store. This app generates unique, one-time verification codes without needing an active Wi-Fi or cellular connection.

Laptop or Desktop Computer

Select Google Authenticator as your authenticator. Next, you’ll need to use an online password manager with integrated authenticators, such as 1Password or Bitwarden. These tools offer a convenient way to generate one-time passwords for two-factor authentication.