This option is only available for user with administrative roles. If you need to modify roles and privileges, please contact your account administrator or contact us at TriumphPay Support.

With an administrator role, you will have access to create new users and select their roles. 

1. Log in to your TriumphPay Factor Portal with your username and password. 

2. Go to My Profile, located under the top right user icon.

3. Select My Users tab, located on the top left side of the page.

4. Click on the + icon, located in the top right corner of the page and complete all the required information.

The user roles are Admin, Billing, and Driver. Users can have multiple roles.


Can make modifications to the account, and has billing and driver privileges.


Allows the user to upload paperwork and see the status of a payment. This role has the same access as the driver, but is unable to make changes to the account.


Can upload paperwork and see the status of payment. 

For additional assistance, you can submit a ticket to TriumphPay Support.